Customer Service Policy

    At MeritBeauty, we are committed to delivering attentive, professional customer support for every shopper. Our team strives to address your concerns efficiently and fairly, to ensure your clean beauty shopping experience is smooth and satisfying from browse to delivery.

    You may reach our customer service team through the official support form on our website. To protect the security of your order and personal information, we do not offer customer support through external social media platforms or third-party messaging applications.

    We aim to respond to all customer inquiries within 1 to 2 business days. Response times may be slightly extended during peak shopping periods or public holidays. Urgent order-related requests will be prioritized for resolution.

   Our support team can assist with a full range of order-related matters, including order status checks, shipping tracking, delivery address updates (prior to shipment), and payment clarification. All transactions are processed in USD, and our team can help resolve billing or transaction-related questions.

   We provide full guidance for our 60-day return policy. Our team will walk you through the return process, confirm product eligibility, and answer questions about refund timelines (5–10 business days after inspection) and refund methods. For complete terms, please refer to our official Refund Policy page.

    If you have questions about product ingredients, usage, suitability, or if you receive damaged, defective, or incorrect items, please contact our team promptly with your order number and relevant details. We will work with you to resolve the issue as quickly as possible.

    MeritBeauty will never send unsolicited promotional messages without your explicit consent. You may opt out of marketing communications at any time. We do not share your support conversation details or personal information with any unauthorized third parties.

   We may revise this Customer Service Policy periodically to improve our service standards and comply with applicable regulations. All updates will be published on this page and take effect immediately upon posting.